COVID-19 community service sector snapshot surveys

The Australian Alliance for Social Enterprise (TAASE) at the University of South Australia undertook three snapshot surveys in March to May 2020 to explore the community service sector experience of the early phase of the COVID-19 pandemic. Thank you to all who completed one or more of the surveys.

For those who are interested in the findings, a short report is available from the researchers: contact Veronica.Coram@unisa.edu.au. We found that the community sector experienced significant challenges maintaining service delivery, and in some cases meeting the needs of emerging client groups, during the survey period. However, organisations showed flexibility and resilience in the way they adapted and many were embracing innovative new forms of service delivery.

This is a promising sign for future service improvements and for the sector’s capacity to manage the ongoing impacts of the pandemic.

Our time series surveys have been paused because conditions are currently in flux and highly variable across the states and territories. We wish all our colleagues well in circumstances that continue to be challenging, especially in Victoria.

Register your email below for updates.

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Tracking client acute need – are we entering the eye of the storm?

Our third fortnightly snapshot of the COVID-19 community snapshot is now open. The first two snapshots have produced a significant amount of data that we are currently working through to identify patterns and correlations. It is clear that the community services sector has shifted from concerns around the need for PPE and other COVID appropriateContinue reading “Tracking client acute need – are we entering the eye of the storm?”

Snapshot one – early indicators and initial thoughts

Snapshot two is now open. We had an impressive response to our first fortnightly COVID-19 community sector survey. Senior community service sector leaders and line-managers from every Australian state and territory responded.  Diversity was also reflected by the spread of providers who service urban, regional and/or remote areas.  While the qualitative data are still beingContinue reading “Snapshot one – early indicators and initial thoughts”

This project was assessed as negligible risk by the University of South Australia’s Business School Ethics Committee (protocol no: 64/2020).

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